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“Thank you, Bay Alarm, for your quick response when our office alarm went off at 3:10 am on Friday, March 12th. No doubt, the time the thieves had in the building was shortened before the police arrived--thanks to the cool headed, alert operator. She demonstrated outstanding service to our company and we are very grateful for her energy and good work. Our hats off to you, Bay Alarm. Best wishes for continued personal and professional success.”
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“Many businesses have either forgotten or never learned the value of good customer service, in an era when seeking greater profits through ‘efficiency’ may be their primary goal. I was pleased to learn from my firsthand experience that Bay Alarm places a high value on customer service, as much as it does helping protect my wife and family and me from fire and burglars.”
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"We have been more than satisfied with your service. A year ago last December someone tried to enter our home through the back door during the night. We were awakened by the alarm, but even better yet, the person was frightened away. The alarm made quite a commotion in our neighborhood and I don’t believe this will be attempted again--at least by the same person. Bay Alarm called us to see if we were all right. I was a little shaken, but no one was harmed. They called the Sheriff for us and were a great service. Thanks again for being there when we needed you." |
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“Thanks so much for sending me a “super hero”. This technician had been to my home before and he remembered me and where my key was (I didn’t). Then he checked my smoke alarm and found it defective!! I wouldn’t have known if he hadn’t been so helpful. You have a real winner in this employee.”
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“I am so absolutely pleased with my new alarm system and the gentlemen who serviced it. My house has been in my family since 1950 and since that time has been broken into three times. The most recent break-in was in 1996. That left me quite uneasy. My new Bay Alarm system is a real comfort to me.”
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“The Monitoring Station was extremely diligent in contacting me regarding the system low battery issue. They provided helpful info to ensure continuity of service until a tech could be scheduled. The technician was courteous and pro-active in reminding me of some convenient keypad features.”
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“Thank you for your security service for the past few years. It’s a great feeling just knowing that we are protected. We have had wonderful service with Bay Alarm Company. During our moving process, your people have been very helpful and easy to work with. I truly appreciate your flexibility in working with so many changes.”
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“I think the gentleman who did the repairs was extremely well-mannered and aware of how to be respectful in my home. He was extremely competent. A pleasure.”
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“Thanks for coming so quickly and for doing such a thorough job.”
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“I consider Bay Alarm the premier alarm company in the area. You have the best systems and a team who respond in a professional, skilled manner. I thank you for the service and excellence your company provides.”
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“Excellent Customer Service!!! From the Monitoring Center’s operator who scheduled the repair to the repairman. Bay Alarm is a model for customer service. If only it was as smooth and efficient with all the other companies and/or people I deal with—there would be fewer headaches. Keep up the excellent work!”
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“Your technicians always provide fantastic service. We’ve had Bay Alarm for 8 years and have been happy with service and product.”
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“You’re the best—ALWAYS. I’ve recommended Bay Alarm to many friends with complete confidence.”
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”Our Bay Alarm technician did a very thorough and clean job. He was a cut above other vendors who have done wiring in our office.”
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“Great Service!! I use Bay Alarm for my home service because of the great experience with my Bay Alarm at my business.”
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