Industry-Leading Monitoring Center Agents
Our agents are trained to take key steps to dispatch appropriate authorities. They're also empathetic and patient. They receive 16 hours of classroom training, 60 hours of on-the-job training, and ongoing education and feedback. Plus, we've received Five Diamond Certification from the Central Station Alarm Association for consecutive years since inception to present.
Underwriters Laboratories (UL) is an independent testing organization that sets quality standards for all electronic and consumer products. Our Monitoring Center undergoes a rigorous inspection process to be certified as UL Listed. Then we're audited annually for quality, efficiency, and functioning monitoring equipment.
TMA Five Diamond Certified
We’ve achieved The Monitoring Association (TMA) Five Diamond Certification. That means we’ve shown commitment to serving the public and the Authorities Having Jurisdiction (AHJ) through the professional training all our Monitoring Center operators receive. To receive TMA Five Diamond Central Station designation, we’ve satisfied all requirements of the Five Points of Excellence:
- Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series on industry best practices.
- Commitment to random inspections and quality criteria standards by nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
- Commitment to raising the industry standards through TMA membership and participation in it activities.
- Commitment to reducing false dispatches.
- Commitment to the highest levels of customer service.
Our Monitoring Center is FM approved for fire alarm systems by Factory Mutual (FM), a research corporation that provides insurance, underwriting, and risk management services to businesses worldwide. FM requires clients to maintain high standards to ensure their customers' safety. We follow all National Fire Alarm Codes and Standards as well as standards set by the National Fire Protection Association.
Fully Operational Redundant Monitoring Center
In addition to our backup generators that keep our Monitoring Center running during power outages, we also have a fully operational, redundant monitoring center in Sacramento in case of natural disaster or other catastrophic event at our main site. Within seconds, our redundant center can be up and running.
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What are the benefits of having a monitored burglar/fire system in your home?
Our Monitoring Center is staffed with Bay Alarm's own industry-leading highly trained professionals who can dispatch the proper authorities within seconds of an emergency. We are UL-listed and Five Diamond Certified. We can even help identify and prevent false alarms, saving you the trouble of irritated neighbors or false alarm fees.Learn More
Why can't I buy a system over the phone or online?
Security systems shouldn’t be one size fits all. That’s why we insist on sending one of our security experts to your property instead of just showing up to install. This way you end up with a customized home security system that suits you and your property’s needs.Learn More
Can I arm and disarm my system from my smartphone or tablet?
Yes, you can! We offer a service called Bay Alarm Connect™ (formerly Total Connect) that connects a free app for your mobile device.Learn More