Industry-Leading Monitoring Center Agents
Our agents are trained to take key steps to dispatch appropriate authorities. They're also empathetic and patient. They receive 16 hours of classroom training, 60 hours of on-the-job training, and ongoing education and feedback. Plus, we've received Five Diamond Certification from the Central Station Alarm Association for consecutive years since inception to present.
Underwriters Laboratories (UL) is an independent testing organization that sets quality standards for all electronic and consumer products. Our Monitoring Center undergoes a rigorous inspection process to be certified as UL Listed. Then we're audited annually for quality, efficiency, and functioning monitoring equipment.
CSAA Five Diamond Certified
We’ve achieved Central Station Alarm Association (CSAA) Five Diamond Certification. That means we’ve shown commitment to serving the public and the Authorities Having Jurisdiction (AHJ) through the professional training all our Monitoring Center operators receive. To receive CSAA Five Diamond Central Station designation, we’ve satisfied all requirements of the Five Points of Excellence:
- Pass random inspections and quality criteria standards by a nationally recognized third-party laboratory
- Maintain the highest levels of customer service
- Fulfill ongoing education and testing, with 100% of Monitoring Center operators CSAA certified
- Committed to raising industry standards through CSAA membership and activity
- Taking every necessary precaution to reduce false alarms
Our Monitoring Center is FM approved for fire alarm systems by Factory Mutual (FM), a research corporation that provides insurance, underwriting, and risk management services to businesses worldwide. FM requires clients to maintain high standards to ensure their customers' safety. We follow all National Fire Alarm Codes and Standards as well as standards set by the National Fire Protection Association.
Fully Operational Redundant Monitoring Center
In addition to our backup generators that keep our Monitoring Center running during power outages, we also have a fully operational, redundant monitoring center in Sacramento in case of natural disaster or other catastrophic event at our main site. Within seconds, our redundant center can be up and running.
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What are the benefits of having a monitored burglar/fire system?
Our Monitoring Center is right here in California, staffed with industry-leading, highly-trained professionals who can dispatch the proper authorities with efficiency and urgency. We are also UL-listed and Five Diamond Certified. We can even help identify and prevent false alarms, saving you the trouble of irritated neighbors or possible false alarm fees.Learn More
Why can't I buy a system over the phone or online?
Security systems shouldn’t be one size fits all. That’s why we insist on sending one of our security experts to your property instead of just showing up to install. This way you end up with a customized home security system that suits you and your property’s needs.Learn More
Can I arm and disarm my system from my smartphone or tablet?
Yes, you can! We offer a service called Total Connect that connects a free app for your mobile device.Learn More