What Customers Are Saying

For over 70 years, families and communities have trusted Bay Alarm.

For over 70 years, families and communities have trusted Bay Alarm.

Testimonials From Real
Home Security Customers

Hear What Our Customers Say


Bay Alarm - great for home or office! Initially we called Bay Alarm for our home because my husband uses them for his business and loves the service. We had a great experience with Patrick U. at Bay Alarm. Patrick was easy going and very respectful. He was quick to respond to all of questions and make sure we were well taken care of. I really love using the app and how easy it is to check and see our home is safe and sound. We'd definitely recommend Bay Alarm to anyone considering a home or commercial alarm system.

- Charles and Maria, homeowners

I was very pleased with all of Bay Alarm's personnel and with the process of installation. No tricks, no sales pressure, just straight forward answers and process. Miguel was knowledgeable and courteous. Pricing was fair from the outset -- no bargaining or switching. Installation was efficient and smooth, in spite of obstacles incident to an older home. I sought bids and details from three companies before going with Bay Alarm. I'm very pleased with their service.

- Sylvester, homeowner

We want to thank Jaime for the work he did at our home earlier this year. He was courteous and professional and did an excellent job installing our new alarm. My wife and I are completely satisfied with his work and would be happy to recommend Bay Alarm to others.

-Michael and Kelly, homeowners

We had Bay Alarm replace ADT & we are very happy so far. We feel more secure & would recommend Bay Alarm.

- Perry, homeowner

Scott was punctual and took the time to explain the answers to my questions. "A+++" for Scott!

-Doreen, homeowner

Wade was very professional. He answered all my questions, solved my problems and was very patient during the process. Service was outstanding.

- Melanie, homeowner

What are the benefits of having a monitored burglar/fire system?

Our Monitoring Center is staffed with Bay Alarm's own industry-leading highly trained professionals who can dispatch the proper authorities within seconds of an emergency. We are UL-listed and Five Diamond Certified. We can even help identify and prevent false alarms, saving you the trouble of irritated neighbors or false alarm fees.
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Why can't I buy a system over the phone or online?

Home security systems shouldn’t be one size fits all. That’s why we insist on sending one of our security experts to your property instead of just showing up to install. This way you end up with a customized security system that suits you and your property’s needs.
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Can I arm and disarm my system from my smartphone or tablet?

Yes, you can! We offer a service called Bay Alarm Connect™ (formerly Total Connect) that connects a free app for your mobile device.
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