The leading residential and commercial security system provider for more than 75 years.
Securing communities across California, Arizona and Washington
We secure over 155,000 customers, and employ over 1,100 security professionals.
Over the past 75 years, Bay Alarm has grown to become the nation’s largest independently owned alarm company. How did we do it? We have a motto—the “Bay Way." The Bay Way is about doing right by our customers, and treating our fellow Bay Alarm staff members with the utmost respect. We pride ourselves on timely service, quality workmanship, and customer support that goes beyond expectations. With Bay Alarm, you’ll get a security provider that understands your needs and constantly works to ensure you remain secure.
Excellence Starts With Our Employees.
Our employees have an average tenure of 10 years with Bay Alarm, meaning that they’re experts in what they do: from our sales staff, customer service agents, monitoring center team, to field technicians and safety experts, we’re a comprehensive security system provider with unmatched experience and expertise. To give our customers the best service, we require many of our employees to receive more than 2,000 hours of training. We’ve developed a program at Bay University—our in-house training center—that covers in-depth security measures for our technicians, customer service, and corporate staff.
WE’RE A THIRD-GENERATION FAMILY BUSINESS.
For over 75 years, we’ve remained a family-run business dedicated to protecting our customers with innovative security solutions. Although we’re a long way from our first office in the Westphal family kitchen, some things remain as true today as they were in 1946: work hard, be honest, treat each other like family, and deliver the best service possible.
We work closely with local organizations to
ensure customer safety.
We secure residential and commercial properties through our advanced security products and reliable customer support. And to further our promise to keep you safe, we’re affiliated with many local organizations dedicated to community safety. Our affiliates allow us to stay updated on the latest technology and best practice security measures, and they remain a resource in our never-ending effort to keep your community safe.
The communities that we secure are the same communities where we live.
You deserve a security provider that understands
your concerns and unique needs. To that end, you
can rely on Bay Alarm: 90% of our customers live
within one hour of our office locations. We aren’t like other security companies, who box up their products and ship you a difficult-to-install system. We work with you, at your home or business, and help you configure the best security devices for your needs. You can also call on us for continued equipment and technical support throughout the life of your security system, as we can walk you through diagnostics over the phone or in person.
Bay Alarm has career opportunities for talented, energized individuals who are
ready to join our tradition of excellence.
Leadership
Jack Unroe (CEO)
John "Jack" Unroe joined the Bay Alarm family as a member of the Board of Directors in April 2018. In January 2019 he was appointed CEO of Balco Holdings, which includes Bay Alarm, Bay Alarm Medical, and Balco Properties. Jack brings extensive experience as CEO for service-based, privately held and family operated companies. His fresh perspective contributes to our vision and strategy for the future growth and profitability of Bay Alarm. We are excited to have Jack onboard for the value he will add to our organization managing top level objectives and strategies as we continue to grow as an unparalleled alarm industry leader.
Matt Westphal (President)
Matt grew up in the Alarm Industry, shadowing his dad Bruce Westphal, meeting customers and other alarm owners, eventually starting at the company as an installer as he attended college. Now, many years later, he is part of the 3rd generation Westphal family to actively work in the business. As President of Bay Alarm Company, Matt oversees efforts in Sales, Marketing, Branch Operations, Patrol Division and Acquisitions. He proudly serves the communities in which we operate and helps grow Bay Alarm to better serve our customers and the industry as a whole.
Tim Westphal (COO)
Tim grew up in the alarm industry often accompanying his dad Roger to alarm industry events and learned about the business from an early age. After College and experience in the telecom and internet industries, Tim started his career with Bay Alarm as an installer in our San Francisco branch. Following that, he worked in our Oakland branch as a service technician and spent time working in our monitoring center. He later moved to southern California and opened our first office in Orange County, CA. After moving back to the Bay Area, he earned his MBA and deepened his focus on field operations overseeing all branch install and service efforts. Today as Chief Operating Officer of Bay Alarm Company, Tim oversees, Information Services, Monitoring & Customer Care, Training & Engineering, Codes & Standards Compliance, as well as Contract Data Entry.
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