The leading residential and commercial security system provider for more than 75 years.
Securing communities across California, Arizona and Washington
We secure over 155,000 customers, and employ over 1,100 security professionals.
Over the past 75 years, Bay Alarm has grown to become the nation’s largest independently owned alarm company. How did we do it? We have a motto—the “Bay Way." The Bay Way is about doing right by our customers, and treating our fellow Bay Alarm staff members with the utmost respect. We pride ourselves on timely service, quality workmanship, and customer support that goes beyond expectations. With Bay Alarm, you’ll get a security provider that understands your needs and constantly works to ensure you remain secure.
WE’RE A THIRD-GENERATION FAMILY BUSINESS.
For over 75 years, we’ve remained a family-run business dedicated to protecting our customers with innovative security solutions. Although we’re a long way from our first office in the Westphal family kitchen, some things remain as true today as they were in 1946: work hard, be honest, treat each other like family, and deliver the best service possible.
Excellence Starts With Our Employees.
Our employees have an average tenure of 10 years with Bay Alarm, meaning that they’re experts in what they do: from our sales staff, customer service agents, monitoring center team, to field technicians and safety experts, we’re a comprehensive security system provider with unmatched experience and expertise. To give our customers the best service, we require many of our employees to receive more than 2,000 hours of training. We’ve developed a program at Bay University—our in-house training center—that covers in-depth security measures for our technicians, customer service, and corporate staff.
We work closely with local organizations to
ensure customer safety.
We secure residential and commercial properties through our advanced security products and reliable customer support. And to further our promise to keep you safe, we’re affiliated with many local organizations dedicated to community safety. Our affiliates allow us to stay updated on the latest technology and best practice security measures, and they remain a resource in our never-ending effort to keep your community safe.
The communities that we secure are the same communities where we live.
You deserve a security provider that understands
your concerns and unique needs. To that end, you
can rely on Bay Alarm: 90% of our customers live
within one hour of our office locations. We aren’t like other security companies, who box up their products and ship you a difficult-to-install system. We work with you, at your home or business, and help you configure the best security devices for your needs. You can also call on us for continued equipment and technical support throughout the life of your security system, as we can walk you through diagnostics over the phone or in person.
Bay Alarm has career opportunities for talented, energized individuals who are
ready to join our tradition of excellence.
Leadership
Christa Steele (CEO)
Christa initially became affiliated with the Bay family of companies as a member of its Board of Directors in December 2020. Prior to joining BALCO Holdings, Inc., she led Mechanics Bank as its President and CEO. At the time, Mechanics Bank was a $3.5 Billion asset bank with market capitalization in excess of $500 million, and located in the San Francisco Bay Area.
Christa was also a Partner and Board Member of FIG Partners, a full-service boutique investment bank, headquartered in Atlanta, GA Prior, she spent two decades in senior level positions within the financial services industry where she led the execution of strategic initiatives, streamlined operations, implemented technology, led digital transformation, underwrote, structured and managed credit functions, grew new markets, and oversaw M&A activity.
In addition to serving on the BALCO Holdings, Inc. board, Christa has served on eight public, private, and family-owned company boards. The industries served include financial services, P&C, D&O, Life Insurance, Wealth Management, Investment Banking, Neural Technology, Artificial Intelligence, Transportation, Equipment Leasing, Waste Collection, Real Estate, and Food and Agricultural Industries. She is a recognized expert in corporate governance, finance, and emerging technologies.
Christa and her better half, Jeff, are the proud parents of two adult children. In her spare time, she enjoys exercise, golf and travel. Christa holds an MBA from University of Southern California (USC) and an undergraduate degree from California State University Sacramento (CSUS).
Matt Westphal (President)
Matt grew up in the Alarm Industry, shadowing his dad Bruce Westphal, meeting customers and other alarm owners, eventually starting at the company as an installer as he attended college. Now, many years later, he is part of the 3rd generation Westphal family to actively work in the business. As President of Bay Alarm Company, Matt oversees efforts in Sales, Marketing, Branch Operations, Patrol Division and Acquisitions. He proudly serves the communities in which we operate and helps grow Bay Alarm to better serve our customers and the industry as a whole.
Tim Westphal (COO)
Tim grew up in the alarm industry often accompanying his dad Roger to alarm industry events and learned about the business from an early age. After College and experience in the telecom and internet industries, Tim started his career with Bay Alarm as an installer in our San Francisco branch. Following that, he worked in our Oakland branch as a service technician and spent time working in our monitoring center. He later moved to southern California and opened our first office in Orange County, CA. After moving back to the Bay Area, he earned his MBA and deepened his focus on field operations overseeing all branch install and service efforts. Today as Chief Operating Officer of Bay Alarm Company, Tim oversees, Information Services, Monitoring & Customer Care, Training & Engineering, Codes & Standards Compliance, as well as Contract Data Entry.
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