Privacy Notice

Bay Alarm Company (“Bay”, “Company”, “we”, “our”, or “us”) takes your privacy seriously. We want you to know how we collect, use, share, and protect your Personal Information. The following discusses BAY ALARM COMPANY policies regarding privacy and information supplied to us through our websites and https://www.bayalarm.com and associated mobile applications that interact with that website, including our Virtual Keypad application.

General Information Disclosure

Bay Alarm Company and our dealers collect names, addresses, phone numbers, email addresses, and system data. We also collect information about devices that access our service, including type of device, operating system, device settings, application IDs, and unique identifiers. In some applications, we also collect the user’s location information. We analyze visitor traffic patterns on our website using information automatically provided by your browser when you visit our site. This information includes the IP address of your computer or network, the date, time, and page you visited on our site, your browser and operating system, and the referring page (the last web page you visited before clicking on a link to our site).

We use the aggregated information from all of our visitors to:

  • understand visitor/viewer interests and needs
  • improve our website content, design, and navigation pathways
  • measure our equipment, internet software, and broadband capacity and performance

We do not provide this information to other organizations unless they are contracted to work with our organization to improve the convenience and capabilities of our website.

Specific and Personal Information Disclosure

We will not collect or retain personal information about you when you visit our website unless you choose to provide that information to us through e-mail, registration forms and surveys while using our website or through other methods including phone, fax, or in-person visits. Personal information is information that identifies or describes an individual including: name, social security number, physical description, home or work address, home/work/cellular telephone numbers, education, financial matters, and medical or employment history.

If you choose to provide personal information, we will communicate the purpose of providing this information at the point of information collection. The information we collect is kept for as long as you are using our services, and Bay Alarm Company may also retain the information for as long as necessary for the purposed described in this Privacy Policy. This may include keeping information after you have deactivated your services to conduct audits, and to comply with legal obligations.

We do not give, share, sell, or transfer any personal information to a third party without permission from you or unless we are required to do so under federal or state law.

We do retain certain information about your visit in our web logs. None of this information personally identifies you. Such information includes, but may not be limited to, the following:

  • The Internet Protocol address and domain name used. The Internet Protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use it to:
    • guide our pages to you;
    • the type of browser and operating system you used;
    • the date and time of your visit;
    • the web pages you accessed at this site; and
    • the web site you visited prior to coming to this web site.

We do not use persistent “cookies” to store information on your computer or in our systems. However, we may need to temporarily maintain information regarding your activities in certain areas of the website in order to provide services to you. We do this through maintaining session variables that, for example, temporarily preserve the value of information you have entered into a form or a page selection you have made. This information expires shortly after you exit or upon logout of our secure site. The relevant page or the website itself and is not retained in permanent memory on our computers nor yours.

Location-Based Information

Some features such as location-based arming reminders and system automation features require location-based Services (collectively, “GeoServices”). Before certain GeoServices information can be used, you must first opt-in to activate these Services. If you enable these features, we will automatically collect and store location information from your Personal Device, which is capable of producing location data. This location information may include your current location or places you have recently visited. Without the user opting in to these services, we do not collect this information.

Bluetooth Information

The mobile credential feature requires the use of the device’s Bluetooth radio. This information is used to see when an access reader is within a short distance. Without the user opting in to these services, we do not use the Bluetooth radio.

Test Registration Disclosure

When you register or utilize other services through Bay Alarm Company, you are giving your permission to Bay Alarm Company to use the necessary information to complete the registration or schedule and/or provide the designated services or products. This information will be used internally within BAY ALARM COMPANY to provide the requested services and if required, by the sponsoring government or non-profit organization, this information will be shared with the sponsoring organization. We do not give, share, sell, or transfer any personal information to any third party without permission from you or unless required to do so under federal or state law.

Payment Processing Disclosure

When you submit a credit card payment request through BAY ALARM COMPANY, you are giving us permission to submit the information necessary to complete the transaction to our credit card processing vendor. Beyond the information required for the transaction, we will collect no personal information about you when you visit our website unless you choose to provide that information to us.

We do not give, share, sell, or transfer any personal information to a third party without permission from you or unless required to do so under federal or state law.

Accessing and/or Correcting Information Provided

As a professional organization that is committed to serving the needs of public and non-profit sector organizations, BAY ALARM COMPANY strives to collect and maintain accurate information. If you believe that BAY ALARM COMPANY possesses incorrect information and you wish to verify or correct that information, you are encouraged to email us at: bayalarm@bayalarm.com. Your request will be routed to the appropriate department or business unit for verification. We do ask that you provide enough initial information to contact you through phone or e-mail.

In all cases, we will take reasonable steps to verify your identity before granting access to review and/or modify your information.


If you voluntarily complete and submit an optional online feedback form or provide comments on the utility of our website, this information may be used to help us enhance our web sites and may be shared with BAY ALARM COMPANY employees and contractors for that purpose. In the event that we work with a vendor to improve our services or enhance our website, we will only provide the vendor with aggregate visitor behavior information.

Effective Date

This policy is effective as of May 4, 2021.

Additional Information

If you desire additional information about our Privacy Information Policies and Practices, please email us at: bayalarm@bayalarm.com.

View California Privacy Policy