Customer Story: How a senior living facility built a long-term partnership with Bay Alarm

Residents deserve to feel safe in their homes, but for one senior living facility in the Sacramento area, security concerns were becoming impossible to ignore. With no room to wait and see, they needed a change — a need that would soon extend across all four of their California locations.

Industry: Senior Living Facility

This senior living facility in a high-crime area faced serious consequences if left unprotected. With no room to wait and see, they needed a change.

Challenge: A total security upgrade in a high stakes environment

An unreliable provider left significant gaps and critical threats that required immediate attention:

• Vulnerable residents need reliable protection and oversight

• The property sits in an inner-city crime hotspot

• The previous security provider was hard to reach and lacked urgency

• The existing security system was poorly installed

• Security breaches created risk of costly liability claims

Solution: Complete support for ultimate protection and no business disruption

Every business is different, and some are trickier to protect than others. This property was no exception—but three Bay Alarm teams worked together to coordinate with the city and ensure residents, staff, visitors, and even passersby were in good hands.

By integrating AI-infused video security to deter vandalism, trespassing, and theft, burglar alarms to guard against theft, and access control to prevent unauthorized entry and trespassing, Bay Alarm built a security ecosystem tailored to the property’s specific risks. The customer saw a dramatic decline in security-related incidents, and this success and trust in our service helped solidify a long-term partnership with Bay Alarm.

Results: A trusted partner across California

The success of this installation didn’t just solve one facility’s problem — it became the standard for the company’s security going forward:

• A dramatic decline in security-related incidents
• A long-term partnership built on trust
• Expansion to three additional facilities across California
• The same top-tier service delivered consistently at every location

Ready to protect every location, the same way?

If an unreliable provider left your business exposed, it doesn’t have to stay that way. See how Bay Alarm’s commercial security services can be tailored to your risks, or get a free quote or risk assessment today.

Updated on: July 28th, 2026