Find answers to frequently asked questions

If this is a false alarm, call 1-800-470-1000 and follow the prompts.

If this is an emergency, do not call Bay Alarm, please call 911 for immediate assistance.

Visit the Pay My Bill page to make a secured payment online.

There are many reasons why your alarm might have gone off by accident:

• The wrong 4-digit code was entered
• A door or window was opened during ARM state
• A motion sensor was triggered by a pet, balloon, ceiling fan, dust, or other harmless movement
• Your system or device batteries are low
• A loose door or window is shifting from wind or vibration (this is most common in the fall and winter!)
• Power outage or electrical fluctuation has affected your system
• Your system is older and due for replacement

If none of these apply to you, don’t worry—false alarms can happen for a variety of harmless and completely understandable reasons. Please call us at 1-800-470-1000.

Yes, you can! Please visit schedule service page to schedule an appointment with Belle, our online chat assistant.

Fire inspections are scheduled by your local team based on the month they are due.

If you have questions, you can call us at 1-800-470-1000 and speak with our Fire Router Teams for more information.

NFPA 72 is your annual and semi-annual Fire Safety Device inspection. The inspection will assess all devices contracted by Bay Alarm.NFPA 25 is the quarterly Sprinkler System inspection. This inspection will assess the water-based fire protection systems.

Note: NFPA 25 quarterly inspections do not cover a 5-year sprinkler inspection, and this service is not offered by Bay Alarm.

Currently, we only offer battery replacements online.

Please visit https://www.bayalarm.com/replacement-parts/ to place an order.

For all other replacement needs, call us at 1-800-470-1000.

Bay Alarm offers local support in California, Arizona, and Washington. Give us a call if you’re moving between these places to see if we service your area.

Yes, upgrading would be a proactive choice. Telecommunication companies are starting to phase out POTS and upgrading your system ensures continued, reliable protection. Visit our blog to learn more.

Your account number is at the top of every Bay Alarm invoice.

Not all systems have batteries that customers can replace. Bay Alarm retained systems (systems that the customer leases) and systems that are self-contained in the keypad need a technician to replace the internal battery. To figure out if you can replace your own battery, please use the table below.

Unsure what panel type you have? Call 1 (800) 470-1000.

**These systems are self-contained panels that require a proprietary battery. If you are unsure if your system is a traditional alarm system or a self-contained one, please call us at 1 (800) 470-1000 before purchasing a replacement battery.

We recommend changing the battery every 5 years from the manufacture date, if your system displays a low battery warning, or when a Bay Alarm Technician tests the battery and says it needs replacing.  

When your battery falls below the charge threshold, your keypad will display a low battery message and then send a signal to our central station.

If you recently had a power outage and your keypad is displaying a low battery message, please wait 24 hours after the power has been restored to allow the system to recharge the battery. If you have any questions, please call us on 1 (800) 470-1000 and select option 4 for Technical Support. 

If you have a panel box, you can change your own battery. These boxes are typically in the garage or a closet space near your entry keypad for residential systems and in your electrical or fire closet for commercial systems. Call us at 1 (800) 470-1000 and we can help figure out what system you have.

Please call 1 (800) 470-1000 and press option 5 so our Service Department can assist.

All purchases are final, but if you have any issues, please give us a call at 1 (800) 470-1000 so we can assist.

Please call 1 (800) 470-1000 and press option 4 so our Technical Support Team can assist. We may be able to help you over the phone or schedule a service visit so a trained technician can look into the issue.