SUPPORT Center

Find answers or troubleshoot your Bay Alarm system

Pay your bills and access your account.

Call us at 1-800-610-1000 to discuss all your security needs.

Get in touch with our security experts to troubleshoot or upgrade your existing security system.

Learn which replacement parts you can order online and place an order.

Find answers to frequently asked questions

Honeywell

For push button keypads:

Does not include Lynx Plus.

    • Arm Away = 4 Digit Code + 2
    • Arm Stay = 4 Digit Code + 3
    • Disarm = 4 Digit Code + 1
    • Reset = Disarm Code x2

For touch screen keypads:

    • Arm Away = Security > Arm Away > 4 Digit Code
    • Arm Stay = Security > Arm Stay > 4 Digit Code
    • Disarm = During Entry Delay > 4 Digit Code
    • Reset = After Alarm > 4 Digit Code > Disarm > 4 Digit Code

For Lynx Plus keypads:

    • Arm away = 4 Digit Code + Away
    • Arm Stay = 4 Digit Code + Stayf
    • Disarm = 4 Digit Code + OFF
    • Reset = Disarm Code x2
DMP

For push button keypads:

    • Arm = Code + Perim / All
    • Disarm = During Entry Delay > Code
    • Disarm during active alarm = Code > Cancel

For touchscreen keypads:

    • Arm = Shield > Perim / All
    • Disarm = Enter Code > Yes
    • Reset = Hold Reset 3 Seconds > Enter Code
For all other models

Please call 1-800-470-1000

Visit the Pay My Bill page to make a secured payment online.

Yes, you can! Please visit schedule service page to schedule an appointment with Belle, our online chat assistant.

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